EN Maturity Setup – Technology & Data

TECHNOLOGY & DATA A resilient IT and data infrastructure creates the prerequisites for companies to offer services based on the collected data of an intelligent product. These technology- or data-specific foundations thus enable companies to create smart services...

EN Maturity Setup – Business & Ecosystem

BUSINESS & ECOSYSTEM Successful smart services offer a customer-oriented value proposition as a combination of intelligent product and data-based service – based on a servitised business model. Industrial companies will only pursue a sustainable smart...

EN Maturity Setup – Service & User Experience

SERVICE & USER EXPERIENCE Smart services combine intelligent products with data-based services – services that define a service offering with a fully integrated user experience that optimises product use. The upgrading of products via services creates new...

EN Maturity Setup – People & Culture

PEOPLE & CULTURE A self-image as a company of openness to innovation and customers is a prerequisite for success in the data and service economy. This paradigm or this orientation is what enables a company to successfully comprehensively servitise its business...

EN Maturity Setup – Organisation & Management

ORGANISATION & MANAGEMENT An organisational adaptation of industrial companies that is strategically anchored and aligned with service provision is necessary if they are to servitise their service portfolio This adaptability is what enables a company to offer...
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