The basis for offering smart services is intelligent products – i.e. products that are able to collect operational or environmental data and make it available for further use.

Equipping products with intelligent components removes physical and digital boundaries.  It is therefore a prerequisite for the smart service transformation and the first step in the maturity assessment.

Intelligent product establishes market performance

The capabilities in the principle “product” measure, among other things, the degree of product intelligence or product autonomy and in this way indicate whether a company can collect data on product operation at all.

The capabilities in the  principle ” connectivity” evaluate, among other things, the availability of a user interface or the connectivity of the product to IT systems. They reveal, therefore, how well the product data can be accessed.

If you are interested in which other capabilities the principles in the design field Product & Connectivity cover and how your organisation would perform in this regard, please contact the development team!