The acatech Maturity Quick Assessment Smart Service defines lines of action per design field on how a company can increase its actual maturity level to the target or benchmarking maturity level.

These action lines are defined specifically for each design field and maturity level. They provide orientation for necessary adjustments if a company wants to establish or deepen a smart service business.

Transformation design needs structuring

The Quick Assessment is thus a helpful tool to create awareness within a company for the need & possibilities of structured Smart Service Transformation.

It is important to note that the highest level of maturity is not desirable for every company. What makes sense is harmonised progress in Smart Service Transformation across all design fields.

Which maturity level is desirable for which company and how this can be achieved – this requires a detailed gap analysis and, above all, individualised support for the transformation.

BENCHMARKING

The challenge in the smart service transformation is structuring it – the acatech Maturity Index Smart Services provides a remedy. However, the model alone does not help with orientation.

That’s what the acatech Maturity Quick Assessment Smart Services is for: In just 20 minutes, a single person can determine the current maturity level of their company online using the six design fields.

Actual-goal comparison identifies fields of action

For this purpose, the two capabilities that are most significant for the progress of an organisation in its orientation towards the Smart Service business are questioned for each design field.

This determined actual maturity level is compared with an intended target maturity level. In this way, fields of action are identified in which there is a need to catch up in adapting to the smart service business.

Moreover, the evaluation also includes benchmarking. This enables a company to assess its own transformation progress in a sector comparison. But what conclusions can be drawn from this?

ACTION LINES

The acatech Maturity Quick Assessment Smart Service defines lines of action per design field on how a company can increase its actual maturity level to the target or benchmarking maturity level.

These action lines are defined specifically for each design field and maturity level. They provide orientation for necessary adjustments if a company wants to establish or deepen a smart service business.

Transformation design needs structuring

The Quick Assessment is thus a helpful tool to create awareness within a company for the need & possibilities of structured Smart Service Transformation.

It is important to note that the highest level of maturity is not desirable for every company. What makes sense is harmonised progress in Smart Service Transformation across all design fields.

Which maturity level is desirable for which company and how this can be achieved – this requires a detailed gap analysis and, above all, individualised support for the transformation.