The progress of companies in their smart service transformation is determined at capability level and evaluated along 6 maturity levels – the ideal-typical stages of smart service transformation:

1. Digital Starter: Companies that focus on product business, and are developing initial ambitions for smart service development.
2. Smart Product Manufacturer: Companies that already successfully sell Smart Products, but do not yet offer smart services themselves.
3. Smart Service Pilots: Companies that are testing Smart Service Solutions, but which are not based on physical digital business models.
4. Smart Service Providers: Companies that have established a Smart Service in a specific area on the market.
5. Smart Solution Integrator: Companies that link smart products with Smart Services in their core business via a digital business model.
6. Ecosystem Pioneer: Companies that shape Smart Services for an entire ecosystem and cooperatively develop future-oriented services.

The determined maturity level in the capabilities can be aggregated as desired – per principle, at the design field level and also with regard to the complete smart service transformation.

In this way, the maturity model can be used to measure the transformation of companies in any granularity and benchmarkings – maturity comparisons between organisations – can be carried out.

STRUCTURING FORCES

With the acatech Maturity Index Smart Services, we comprehensively measure the transformation of production-oriented companies into smart service providers. Each of the two principles covers a design field:

• Product & Networking: indicates the extent to which a company has a smart product in order to offer smart services on this basis.
• Service & User Experience: highlights the extent to which the service offer interacts with the smart product and creates added value for users.
• Business & Ecosystem: highlights the extent to which a company is able to adapt its business model and stakeholder interaction to smart services.
• Technology & Data: shows the extent to which a company has the necessary IT and data infrastructure to offer digital services.
• Organisation & Management: evaluates the extent to which organisation & processes and corporate strategy are aligned with smart services.
• People & Culture: highlights the extent to which a company sees itself as an agile, innovative, fault-tolerant and interdisciplinary organisation.

Each principle is assigned a number of defined capabilities. Each of these capabilities evaluates a concrete indicator of the Smart Service Transformation with a question.

This broad scope of design fields, which can be configured modularly via capabilities, can be used to evaluate all necessary aspects of the Smart Service Transformation with precision.

MATURITY LEVELS

The progress of companies in their smart service transformation is determined at capability level and evaluated along 6 maturity levels – the ideal-typical stages of smart service transformation:

1. Digital Starter: Companies that focus on product business, and are developing initial ambitions for smart service development.
2. Smart Product Manufacturer: Companies that already successfully sell Smart Products, but do not yet offer smart services themselves.
3. Smart Service Pilots: Companies that are testing Smart Service Solutions, but which are not based on physical digital business models.
4. Smart Service Providers: Companies that have established a Smart Service in a specific area on the market.
5. Smart Solution Integrator: Companies that link smart products with Smart Services in their core business via a digital business model.
6. Ecosystem Pioneer: Companies that shape Smart Services for an entire ecosystem and cooperatively develop future-oriented services.

The determined maturity level in the capabilities can be aggregated as desired – per principle, at the design field level and also with regard to the complete smart service transformation.

In this way, the maturity model can be used to measure the transformation of companies in any granularity and benchmarkings – maturity comparisons between organisations – can be carried out.